Support
How can we help?
Answers to common questions, and a direct line to the developer.
Contact
Write to Parth Gupta, the developer, directly:
Email address coming soon
What to include in a bug report
- Your macOS version (Apple menu ▸ About This Mac).
- Your Sorting Room version (Sorting Room ▸ About Sorting Room).
- The drive format, if the problem happened while offloading (APFS, exFAT or Mac OS Extended).
- The steps that led to the problem, and what you expected to happen.
Frequently asked questions
Does Sorting Room rename my files?
No, never. If a file with the same name is already in the folder, you choose: Skip, Replace (the old copy goes to the Trash), or Put in _conflicts. Links in After Effects, Illustrator and other apps keep pointing at the same names.
Can I undo?
Yes. Command Z undoes any action during your session, including Trash, Replace, Skip and Offload. Undo history ends when you quit the app.
Why does macOS ask for access to my Downloads or Desktop?
Sorting Room only reaches folders you choose. You give it a folder by choosing that folder in the app, and it never looks anywhere else.
Is offloading safe?
Each file is copied, checksum-verified (SHA-256) on the drive, and only then removed from your Mac. If you prefer, originals can go to the Trash instead. Undo Offload brings the project back.
Which drives work?
Any external or network volume you can write to. Sorting Room has been tested with APFS, exFAT and Mac OS Extended (HFS+) drives. Drives are recognised by their identity, not their name, so a different drive with the same name never receives your files.
Does it sort automatically in the background?
No. It suggests, and you decide with a keystroke, so nothing moves that you didn't see. The menu bar icon tells you when new files arrive.
Does it use the internet or collect data?
No. There are no accounts, analytics, advertising or tracking. Your file names, move history and learned suggestions stay on your Mac. See the privacy policy.
What do I need?
A Mac running macOS 26 (Tahoe) or later.
Can I sort folders other than Downloads?
Yes. Downloads, Desktop, or any folder you choose.
How do I see the welcome tour again?
Choose Help ▸ Welcome Tour. It lets you practise on pretend files, so nothing on disk moves.
Sorting Room collects no data. Read the privacy policy.